Who we are
Good Address is operated by Dux Capital Pty Ltd (ABN 16 613 838 109). In this policy, “Good Address”, “we”, “us” and “our” refer to Dux Capital Pty Ltd in connection with the Good Address business.
We are committed to handling personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We may collect information you provide when you make an enquiry or become a client, including your name, business name, email address, phone number, website address, project requirements, indicative budget, preferred timing, correspondence and billing details.
When you visit our website, we may also collect technical and usage information such as your device and browser type, approximate location, referring website, pages viewed, interactions and cookie or similar identifiers.
How we collect information
We generally collect personal information directly from you through our website enquiry form, email, phone calls, meetings and project communications. Website usage information may be collected automatically through analytics and essential website technologies.
How we use information
We use personal information to respond to enquiries, prepare proposals, provide and improve our services, communicate about projects, manage billing and records, protect our website from spam or misuse, understand website performance, and meet legal or regulatory obligations.
We do not sell, rent or trade personal information.
Analytics and cookies
We use Google Analytics to understand how people find and use the website. It may use cookies and technical identifiers to collect information about visits, pages, devices, approximate location and interactions.
Our website records a successful enquiry as an analytics event, but we do not intentionally send your name, email address, phone number or enquiry message to Google Analytics. You can restrict cookies through your browser settings, although some website functions may be affected.
Service providers and disclosure
We may disclose personal information where reasonably necessary to service providers that support our business, including website hosting, form processing, email delivery, analytics, IT support, accounting and professional advisers. We may also disclose information where required or authorised by law.
Website enquiries are processed through Web3Forms. Website usage information is processed through Google Analytics. These providers handle information under their own privacy terms.
Overseas processing
Some service providers and their infrastructure operate outside Australia. Personal information or website usage information may therefore be processed in countries including India, the United States, Germany, Finland and other locations where those providers operate. We take reasonable steps to select reputable providers and limit disclosure to what is reasonably necessary.
Security and retention
We take reasonable administrative and technical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to maintain business records, or to meet legal obligations. Service providers may retain information in accordance with their own retention policies.
Access and correction
You may ask us to provide access to personal information we hold about you or to correct information that is inaccurate, incomplete or out of date. Contact us using the details below. We may need to verify your identity before responding, and legal exceptions may apply.
Questions and complaints
If you have a privacy question or complaint, email hello@goodaddress.com.au. Please provide enough information for us to understand the issue. We will review it and respond within a reasonable time.
If the Australian Privacy Act applies to the matter and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy when our services, technology or legal obligations change. The current version and effective date will always be published on this page.